Job Description

Job Description

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team in Kingsport, TN!

ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do!

In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We support companies across industries from Financial Services, Fraud Detection, Account Services, Mortgage, Telecom and more!

Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks! You will report to the office so must live within a commutable distance of the work site.

We offer:

Starting pay is $15/hr, and after training up to $17/hr
Opportunities to advance within
Flexible schedules
Tremendous bonus opportunities
Fantastic supervisors and a positive environment
Affordable benefits for you, your spouse, and/or children after 90 days
Paid time off and paid holidays after 90 days

Position Summary :

We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Maintains confidentiality
Listen to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds quickly and effectively to customer questions
Multi tasks to document while speaking with the consumer
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Meets clients’ specific quality standards
Meets productivity standards
Completes work in timely manner
Strives to increase productivity
Works quickly
Is consistently at work and on time
Follows instructions, responds to management direction
Takes responsibility for own actions
Keeps commitments
Commits to long hours of work when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternate plan
Other duties as requested by management

Minimum Qualifications:

Must be able to successfully pass a criminal background check
Data entry and basic computer skills
Previous Call Center experience or assisting customers preferred

Education:

Minimum High school diploma or GED

We are an Equal Opportunity Employer.